PRIVACY POLICY

Last updated: 1 June 2026

1. INFORMATION WE COLLECT

When you access our website, certain information is automatically collected about your device and browsing activity. This may include technical data such as your IP address, browser type, time zone, and cookies stored on your device.

We also collect data about your activity on the website, including pages viewed, products inspected, search terms used, and how you navigate through the site. This type of information is referred to as usage or device data.

In addition, when you place an order or attempt to make a purchase, we collect personal details necessary to complete the transaction. This may include your name, billing and shipping address, email address, phone number, and payment-related information. This is referred to as order data.

Together, device data and order data are referred to as personal data.

2. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to ensure proper functionality and improve user experience.

These may include:

Session cookies used to maintain your browsing session
Functional cookies that remember cart contents and preferences
Analytical cookies used to understand website traffic and user behaviour
Tracking tools such as pixels, tags, and web beacons that help measure performance and marketing effectiveness

Certain cookies may be stored temporarily during your visit, while others remain for a defined period to recognize returning users.

You can manage or disable cookies through your browser settings at any time.

3. PURPOSE OF DATA USE

We use the information collected for several purposes:

To process and fulfill orders, including payment handling, shipping, and invoicing
To communicate with you regarding your purchase or customer support requests
To detect and prevent fraudulent activity or misuse of the website
To improve website performance, functionality, and user experience
To analyze marketing effectiveness and website usage trends
Where permitted, to send promotional content related to our products or services

4. DATA SHARING

Your personal data may be shared with trusted third-party service providers that assist in operating the website and fulfilling orders.

This may include:

E-commerce platform providers (e.g. hosting and infrastructure services)
Payment processors
Shipping and logistics partners
Analytics services used to understand website performance

These third parties are only given access to the data necessary to perform their services.

Personal data may also be disclosed if required by law, legal proceedings, or to protect our rights and business interests.

5. LEGAL BASIS FOR PROCESSING

If you are located in the European Economic Area (EEA), your personal data is processed based on:

The necessity to perform a contract (e.g. fulfilling your order)
Legal obligations (such as tax and accounting requirements)
Legitimate business interests (such as improving services and preventing fraud)
Your consent, where applicable (e.g. marketing communications or cookies)

6. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Order-related information is generally kept for administrative, legal, and tax purposes unless a deletion request is made where legally permissible.

7. INTERNATIONAL DATA TRANSFERS

In some cases, your data may be processed or stored outside the European Economic Area, including in countries such as the United States or Canada. When this occurs, appropriate safeguards are applied to ensure your data remains protected in accordance with applicable data protection laws.

8. YOUR RIGHTS

If you are located in the EEA or the Netherlands, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (where legally possible)
Restrict or object to certain types of processing
Withdraw consent where processing is based on consent

Requests can be submitted using the contact details provided below.

9. AUTOMATED TRACKING AND “DO NOT TRACK”

Our website does not currently modify its behaviour in response to “Do Not Track” signals from browsers.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most recent version will always apply when using the website.

11. CONTACT

If you have any questions about this Privacy Policy, data handling practices, or wish to exercise your rights, you can contact us at:

Email: contact.agora.xyz@gmail.com